Effective Date: August 20, 2026
These Terms and Conditions govern your access to and use of the Air Support HQ website operated by Air Support HQ LLC (“Air Support HQ,” “we,” “us,” or “our”). By accessing or using the website, you agree to comply with these Terms and Conditions.
Please read these terms carefully before using the website. If you do not agree with any part of these terms, you should not continue to use the website.
About Air Support HQ
Air Support HQ is an online travel information platform operated by Air Support HQ LLC. The website provides general informational and educational content relating to air travel, airports, transportation, travel planning, and situations that travellers may encounter during a journey.
Our website is designed to provide accessible information and practical context. It is not intended to replace official information provided directly by airlines, airports, government agencies, transportation providers, border authorities, or other relevant organizations.
Acceptance of These Terms
By accessing Air Support HQ, you confirm that you have the legal capacity to enter into these Terms and Conditions under the laws applicable to you.
If you use the website on behalf of another person, organization, or business, you represent that you have the authority to accept these terms on their behalf.
We may update these Terms and Conditions from time to time. Your continued use of the website after an updated version is published constitutes acceptance of the revised terms, subject to applicable law.
Use of Website Content
The content available on Air Support HQ is provided for general informational purposes. We aim to make the information useful, understandable, and relevant to common travel situations, but circumstances can differ between travellers, destinations, airlines, airports, and service providers.
Information may change over time because travel requirements, schedules, procedures, fees, policies, and operational conditions can be updated by third parties. Visitors are responsible for verifying important information with the relevant official source before relying on it for a specific journey.
No Travel Agency or Transportation Service
Air Support HQ is an informational website and does not operate as an airline, airport, travel agency, transportation company, baggage carrier, hotel, or other travel service provider unless expressly stated otherwise.
Using information from the website does not create a booking, reservation, transportation agreement, agency relationship, or other contractual relationship between you and Air Support HQ concerning a third-party travel service.
When you purchase a travel product or service directly from another provider, your agreement is with that provider and is governed by its applicable terms.
Flight search and third-party bookings
The site includes a flight search tool provided by an independent travel search partner. Air Support HQ LLC is not an airline, a travel agency or a booking platform, and it is not affiliated with any airline mentioned on the site. We do not sell or issue tickets, take payments for travel or manage bookings. Prices, availability and schedules shown in search results come from the partner and the airlines and agencies it works with, may change at any time and are confirmed only on the booking website. When you select an offer you are redirected to the airline or travel agency, and your booking is a contract between you and that company, governed by its own terms, fare rules, cancellation and refund policies. We may receive a commission from the partner when a booking is completed, at no additional cost to you.
Independence from airlines and trademarks
Air Support HQ is an independent information website. We are not an airline, an airport or an airline customer service centre, and we are not affiliated with, endorsed by or sponsored by any airline, airport or other company mentioned on the site. Airline names and other trademarks are used only to identify the companies a guide refers to and remain the property of their owners. We cannot access, change, cancel or refund any booking. For help with a specific ticket, contact your airline or the agency where you booked through their official website or app.
Informational Nature of Content
Air Support HQ does not guarantee that information published on the website will apply to every individual travel situation.
Travel requirements can depend on factors such as nationality, destination, ticket conditions, carrier policies, airport procedures, timing, documentation, and other circumstances. Visitors should independently confirm requirements that may affect their specific trip.
Nothing on the website should be interpreted as legal, immigration, financial, medical, or other professional advice.
Accuracy of Information
We make reasonable efforts to provide useful and accurate information, but we do not guarantee that all content will always be complete, current, error-free, or suitable for every purpose.
Air Support HQ may update, modify, replace, or remove website content without prior notice. We are not required to update every piece of previously published information whenever an external policy or circumstance changes.
Where a matter is time-sensitive or particularly important to your travel plans, you should verify the relevant information directly with the responsible official organization or service provider.
Third-Party Websites and Services
The website may contain links to websites or resources operated by third parties. These links may be provided for convenience or additional information.
Air Support HQ does not control independent third-party websites and is not responsible for their content, availability, privacy practices, security, terms, or services. Visiting a third-party website is at your own discretion and subject to that provider's terms and policies.
A link to another website does not necessarily mean that Air Support HQ endorses, guarantees, or has a formal relationship with the third party.
User Communications
If you contact Air Support HQ through email, contact forms, or other available communication channels, you agree to provide information that is accurate to the best of your knowledge.
Communications should not contain unlawful, threatening, abusive, deceptive, malicious, or otherwise inappropriate material. We reserve the right to decline to respond to communications that are harmful, fraudulent, or unrelated to the legitimate operation of the website.
Intellectual Property
Unless otherwise indicated, the website and its original content, design elements, branding, graphics, written materials, layout, and other materials are owned by or licensed to Air Support HQ LLC and are protected by applicable intellectual property laws.
You may access and use website content for personal, non-commercial informational purposes. You may not reproduce, republish, distribute, modify, sell, publicly display, or commercially exploit substantial portions of our original content without prior written permission, except where such use is permitted by applicable law.
Nothing in these Terms transfers ownership of intellectual property from Air Support HQ LLC to a website visitor.
Prohibited Activities
You agree not to use Air Support HQ in a manner that could damage, disable, overload, interfere with, or compromise the website or its underlying systems.
You may not use automated methods to collect substantial amounts of website content without authorization, attempt to gain unauthorized access to restricted systems, introduce malicious code, interfere with security features, impersonate another person or organization, or use the website for unlawful purposes.
We may take reasonable measures to protect the website, its infrastructure, and other visitors from misuse.
Website Availability
We attempt to keep Air Support HQ accessible and operational, but we do not guarantee uninterrupted availability.
The website may occasionally be unavailable because of maintenance, technical problems, hosting issues, security measures, updates, network interruptions, or circumstances beyond our reasonable control.
We reserve the right to modify, suspend, restrict, or discontinue any portion of the website without being required to provide advance notice.
Disclaimer of Warranties
To the fullest extent permitted by applicable law, Air Support HQ is provided on an “as is” and “as available” basis.
Air Support HQ LLC makes no warranties, express or implied, regarding the availability, accuracy, reliability, completeness, suitability, or timeliness of website content or functionality.
We do not guarantee that the website will be free from errors, interruptions, harmful components, or technical defects, although we take reasonable measures to maintain a secure and functional service.
Limitation of Liability
To the fullest extent permitted by applicable law, Air Support HQ LLC and its owners, officers, employees, contractors, affiliates, and service providers will not be liable for indirect, incidental, consequential, special, or other damages arising from or related to your use of the website or reliance on its content.
This includes situations involving changes to travel plans, missed or altered transportation, third-party services, financial losses, inconvenience, lost opportunities, or other consequences resulting from decisions made using information found on the website.
Nothing in these Terms is intended to exclude or limit liability where such exclusion or limitation is prohibited by applicable law.
Indemnification
To the extent permitted by applicable law, you agree to defend, indemnify, and hold harmless Air Support HQ LLC and its owners, officers, employees, contractors, affiliates, and service providers from claims, liabilities, damages, losses, costs, and expenses arising from your unlawful use of the website, violation of these Terms, infringement of another party's rights, or misuse of website content.
This provision applies only to the extent permitted by applicable law and does not require you to indemnify us for matters caused by our own conduct where such indemnification cannot legally be required.
Privacy
Your use of Air Support HQ is also subject to our Privacy Policy and Cookies Policy. These policies explain how information may be collected, used, stored, and handled through the website and how cookies and similar technologies may operate.
By using the website, you acknowledge that you have had an opportunity to review those policies.
Paid Services and Transactions
If Air Support HQ introduces paid products, digital resources, subscriptions, or other services, additional purchase terms may apply.
Pricing, payment conditions, cancellation rights, access terms, and applicable refund provisions will be presented as appropriate before or during the relevant transaction. Any purchase is also subject to our applicable Refund Policy unless different terms are expressly provided for that particular transaction.
Termination or Restriction of Access
We may restrict or terminate access to the website where reasonably necessary to protect the website, its users, our systems, or our legal interests.
Access may also be restricted when we reasonably believe that a visitor has violated these Terms, engaged in unlawful conduct, interfered with website operations, or attempted to misuse our services.
Termination of access does not affect provisions of these Terms that are intended to survive termination, including intellectual property, disclaimers, limitations of liability, and applicable legal provisions.
Changes to the Website
Air Support HQ may change its content, design, functionality, features, services, or structure at any time.
We may add new features, remove existing features, modify navigation, change content categories, or make other adjustments as the website develops. Such changes may occur without advance notice where permitted by law.
Governing Law
These Terms and Conditions are governed by the applicable laws of the State of Alabama and the United States, without regard to conflict-of-law principles that would require the application of another jurisdiction's laws, except where applicable law provides otherwise.
Any dispute arising from or relating to the use of the website will be handled in accordance with applicable law and the jurisdiction of courts that are legally competent to hear the matter.
Severability
If any provision of these Terms and Conditions is determined to be invalid, unlawful, or unenforceable, that provision will be interpreted or limited to the extent necessary to make it enforceable where legally possible.
The remaining provisions will continue to remain in effect and will not be affected by the invalidity or unenforceability of another provision.
Entire Agreement
These Terms and Conditions, together with the Privacy Policy, Cookies Policy, Refund Policy, and any additional terms expressly presented for specific services or transactions, constitute the applicable understanding governing your use of Air Support HQ, except where additional legal requirements apply.
No failure by Air Support HQ LLC to enforce a particular provision immediately will constitute a permanent waiver of our right to enforce that provision later.
Contact Us
If you have questions about these Terms and Conditions, the website, or any matter concerning Air Support HQ, you may contact us directly.
Air Support HQ LLC
Email: [email protected]
Address: 301 Cox Creek Pkwy #78, Florence, AL 35630, US
Phone: +1 256-767-0231
We will make reasonable efforts to review and respond to legitimate inquiries concerning these Terms and the operation of the website.